For LA County’s mobile mental-health teams, persistence is key to leading homeless to help

The woman known as Miss Chevron has lived on a Los Angeles County bus bench for nine years, which is why people just call her by the name of the gas station behind her.

Wrapped up to her chin in jackets and blankets, her eyes shoot a fierce, hard stare straight ahead. Believed to be in her 70s, she won't tell anyone her real name and doesn't want anyone to tell her what to do or where to go.